The depressing Rau/Alvarez affairs serve to highlight that our public services are not only delivering dreadful service to the taxpayer, they are deporting us, killing us and otherwise acting as a massive brake on Australia’s progress.
Our health system is killing over 10,000 Australians each year due to mistakes, with tired medical staff working over 80 hour weeks while administrators divert money from health care to administration; we are failing to plan or organise effectively for the future leaving us with too few tradespeople and inadequate infrastructures; our tax system requires people and businesses to spend weeks battling to come to grips with an incomprehensible system that is costing a small fortune in compliance and administration.
Overall we are seeing a public service that acts as if it should dominate, punish and control us rather than deliver valued services for our benefit. They are costing us money instead of creating new efficiencies.
Sadly, the Rau/Alvarez affairs are just further symptoms of a collapsing system that is failing us all. The worse things get, the larger the budgets demanded by the public sector and the greater our tax burden. The bigger government departments become, the more unwieldy and out of touch they get and the greater costs and disasters they visit on a suffering public. We need politicians who recognise that Australians deserve something better than appalling service and are prepared to define service standards that help guarantee the public that they will get value for their taxes.
Businesses can provide good service without resorting to statutes and penalties; and they can design ways to get information and do work without visiting costs of billions onto their customers. Businesses recognise the need for efficiency and are prepared to innovate to help assure their income…those that don’t fail and disappear.
Our governments rely solely on the force of law and reduce their costs by outsourcing large amounts of work to the public and businesses on pain of heavy penalties. The result is that we are left with outmoded infrastructures, insufficient skilled people for our future and businesses weighed down with unproductive compliance burdens.
Australia cannot afford to keep creating needless costs with its outmoded government methods and needs to change its approach so that the public gets quality service instead of deaths, false deportations & detentions, suffering and massive administrative workloads.
Surely under ‘mutual obligation’ our governments have service obligations to those whose money they are taking to pay their own salaries and benefits!
Mike Bolan is a consultant with Executive Planning.



















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