21 September 2006

I am writing to advise you that my partner and I had decided to bring all our telephony needs across to Telstra (currently we are using a few providers). However after watching the disgusting performance of the Telstra Communications Director Phil Burgess on SBS’s Dateline on Wednesday night 20 September, (Read the transcript here) we have decided to go elsewhere for our landline, internet and mobile phone needs.

Moreover we will be advising our friends, colleagues and acquaintances of our reaction to Telstra’s performance during the TV show and advising them to stay well clear of the company.

The reason is that Mr Burgess came across as rude, arrogant and uncaring about the needs of Telstra’s (and other companies he has been involved with) customers. This was hardly the performance of a responsible senior manager in a supposedly cutting-edge telecommunications company. Even more surprising is that he is Telstra’s chief ‘spin doctor’ —  his job is surely to make the company look better.

We can only presume that Mr Burgess is the company’s spokesperson because he represents the attitude and approach of the company as a whole. In that case, and with further privatisation of Telstra looming, we foresee only dramas, difficulties and poor service for Telstra’s unfortunate customers.

Yours sincerely,

Kate Burton
Sandy Bay

Kate Burton

The reason is that Mr Burgess came across as rude, arrogant and uncaring about the needs of Telstra’s (and other companies he has been involved with) customers. This was hardly the performance of a responsible senior manager in a supposedly cutting-edge telecommunications company. Even more surprising is that he is Telstra’s chief ‘spin doctor’ —  his job is surely to make the company look better.